There are two types of users than can be added in the B2B Edition Application.
New App Owners generally get added at the time of setup. If you need to switch owner access please reach out to support.
All other types of users are added after the owner has access. Only owners and admins can add new users in the B2B Edition application.
New User - APP Owner:
Once you are added as the APP owner, you will receive an email notification (sender email) that includes your login credentials and a link to set your password.
Proceed to the B2B Edition APP, where you will be able to set your password.
NOTE: The “Change Password” link will expire after 1 hour, if the link expires, please follow the instructions below.
Step by Step:
Log into your BigCommerce Store -> Go to Apps tab -> Select the B2B Edition APP
The B2B Edition login page should appear.
To reset/create your password, select “Reset Password”
New User - All Other Users:
If the new user has a user account inside BigCommerce and single-click app access to B2B Edition:
When the user tries to open the B2B Edition application for the first time, a new B2B Edition account will be automatically created with a "New User Default" role and the user will be signed in automatically and given instant access.
Be sure to change the user role after account creation.
Adding a New User Inside B2B Edition
Navigate to the "Users" Tab Inside B2B Edition and select "Add New User"
Add the required information in the "Add New User" form
***Note: This user must have a BigCommerce account and the email must match the email set in BigCommerce to access B2B Edition. They may need further privileges to access the B2B Edition application from BigCommerce. See below.
The new user will get a welcome email with a link to set the password for their account.
NOTE: The “Set Password” link will expire after 1 hour. If so, this message will appear:
Shortly after the message appears, you will be redirected to the BigCommerce Login Page to reset your password by following these steps:
Go to Apps > Select the B2B Edition APP, and the B2B Edition login page will appear > Update your password by selecting “Reset Password”.
Click the link to continue on and set a password.
Navigate in BigCommerce to Account Settings > Users
Select Edit on the User, scroll down to the Single-Click Apps section and select B2B Edition. Be sure to save your changes.
Your users can now navigate to Apps > My Apps and access B2B Edition via their BigCommerce login.
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